Refund policy
Last Updated: July 17, 2026
At NirmayaMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Returns are accepted within 7 days of delivery if:
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Item is unused and in original condition.
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Original packaging, labels, and accessories are intact.
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Proof of purchase is provided.
Non-Returnable Items
Returns are not accepted for:
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Digital products
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Personal care items after opening
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Hygiene products
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Gift Cards
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Customized or personalized products
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Clearance or final sale items
Damaged or Incorrect Products
If you receive:
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Wrong product
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Damaged item
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Defective item
Please contact us within 48 hours of delivery with photos or videos for verification.
Refund Process
After inspection and approval:
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Refunds are processed within 5–7 business days.
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Refunds are credited to the original payment method.
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COD refunds may be processed via bank transfer or UPI.
Return Shipping
If the return is due to our error, we bear the shipping cost.
For customer-initiated returns, return shipping charges may apply unless otherwise specified.
Order Cancellation
Orders may be cancelled before dispatch.
Once shipped, cancellation requests cannot be guaranteed.
Contact
Trade name: Urbaan India
Phone number: +91 9914642502
Email: d71783621@gmail.com
Physical address: Urbaan indiaa, 3/2 Labana Vill., Dist. Nabha, 147201 Labana Teku PB, India